Shipping and Delivery
At Vayu Wellness, we strive to deliver your orders in a fast, safe, and reliable manner. Please review our shipping policy to understand how we process and deliver your purchases.
1. Shipping Locations
We currently ship across India and selected international locations. If your location is not listed at checkout, please contact our support team for assistance.
2. Processing Time
• Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
• Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
• Dispatch Time: After processing, orders are shipped within 2-4 business days, depending on stock availability.
3. Estimated Delivery Time
Delivery time depends on your location and shipping method:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3-5 Business Days |
| Other Cities | 5-7 Business Days |
| Remote Areas | 7-10 Business Days |
| International | 10-15 Business Days |
Delivery delays may occur due to unforeseen circumstances such as weather, courier issues, or public holidays.
4. Shipping Charges
• Standard shipping fees apply for orders below the free shipping threshold. The exact charge will be displayed at checkout.
• International shipping charges vary based on location and will be calculated at checkout.
5. Tracking Your Order
• Once your order is shipped, we will send you a tracking number via email or SMS.
• You can track your package using the provided tracking link or by visiting the courier partner’s website.
6. Delivery Attempts & Issues
• Our delivery partners will make three attempts to deliver your order.
• If the package is undelivered due to incorrect address, unavailability, or refusal, it may be returned to us. Reshipping charges may apply.
• If your package is marked as delivered but not received, please contact our support team within 48 hours for assistance.
7. International Shipping
• International orders may be subject to customs duties and taxes, which are the buyer’s responsibility.
• Delivery time may vary based on customs processing in your country.
8. Damaged, Lost, or Missing Orders
• If your order arrives damaged, please take photos and contact us within 24 hours.
• If an order is lost in transit, we will initiate an investigation and offer a replacement or refund as applicable.
9. Contact Us for Shipping Support
For any shipping-related inquiries, feel free to contact us:
Address: Shop No. 153, Double Fatak, Near Railway Officer Resthouse, Rewari, Haryana, India
Email: info@vayuwellness.com
Phone: 098019 62050